FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?We accept the following credit cards at BM25.com
  • American Express
  • MasterCard
  • VISA
  • Discover
  • Paypal
When entering your credit card information, please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.
 
How do I check the status of my order or track a shipment?To track a shipment or check the status of your order, please click here to log in to "My Account" and enter your username and password. Click here for further information on order status.
 
What is your return Policy?Any new, unworn item purchased through BM25.com may be returned for an exchange or refund within 30 days of purchase. Original shipping and handling fees are not refundable. Click here to view the full details of our Return Policy.
 
How do I return or exchange an item?For a return, exchange, or refund, please fill out a form in the contact us page. "Contact Us" link is located under “Customer Service” at the bottom of any page on our website. You will view a contact us form, fill out this form with your order number and the item numbers of the product you wish to exchange or return. We will provide you with an RMA number. Please allow 24-48 hours for our customer support team to respond. Click here to view the full details of how to return/exchange.
 
How do I change or cancel my order?Due to our efforts to ensure that you receive your order as quickly and accurately as possible, it is not always possible to change or cancel an order once it has been placed. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If status says “In Process” this means that your order is in the early stages of shipping. Cancelling an order can only be done during this time.

Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
 
How do I contact customer service? You may reach BM25.com customer service through our online form.
 
Do you ship internationally?Yes, BM25.com ships worldwide. Click here to view the details of our international shipping options and rates.
 
How do I use a promotion / coupon code?To redeem a promotion or a coupon code, enter it in the “Shopping bag” page where it says “Coupon Code". Then click Redeem. You must click “Redeem” in order for the discount to be applied. After entering the code, offer adjustments will be made automatically. Be sure to enter the code with the exact spelling and capitalization as shown.

Coupons cannot be applied to previously placed orders. Click here for more on using coupon codes.
 
How is sales tax calculated?We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.

We collect sales tax in the following states/areas: California (8.75%)

Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be performed when the order ships, and your credit card is charged.
 
Is it safe to use my credit card on BM25.com? Yes, shopping at BM25 is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process. Click here to view our Privacy & Security Policy.