Order Status
To track a shipment or check the status of your order, please login to "My Account".

To estimate when your order will be delivered please take into account, for security purposes and as a protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank prior to processing. You may be contacted within 24 business hours for further billing verification. If we do not contact you, your order will be processed and shipped. We will then send you an e-mail notification confirming shipment.

Please allow 24 to 48 hours for your order status to change. The current status of your order can be viewed in "My Orders" page when you login to "My Account." Depending on the shipping carrier, tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email from us.

Please consider the following when tracking your order:
  • Credit card verification / approval must be made prior to processing your order.
    In the event that your credit card is not authorized, BM25 reserves the right to cancel your order.
    Should this occur, an email notification will be sent.

  • Orders placed after 9AM PST (Pacific Standard Time) are processed the following business day.